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  • How to book for a Home Service appointment? When is the earliest schedule?
    You may also reach us through the following numbers 8741-7777, 0943-135-1850, and 0917-634-8526. Press “2” and our home service agent will assist you. You may also download our HPD App for free and click “Schedule my home service appointment.” However, this access is only available to patients who can log in to the app.
  • Do you have doctors who can do house calls and perform Intravenous (IV) procedures?
    Sorry, this service is currently not available.
  • How many patients can you accommodate for Home Service?
    We can accommodate a maximum of 50 patients per household/location.
  • Can we directly call the branch nearest to our house to schedule for a home service appointment?
    Yes. On our website, go to the Our Locations page and click on the chosen branch to view their contact information.
  • How do I schedule an RT-PCR Swab test?
    You may visit the Our Locations page to determine the branch nearest you and call, or send a message via Viber to the assigned number of the branch for RT-PCR Swab testing.
  • How to book for a Home Service appointment? When is the earliest schedule?
    You can request for an appointment online by completing the form under the Home Service Appointment page on this website.
  • How do I get your branch information?
    On our website, go to Our Locations page. You may also download our HPD App for free, then click “Branches.”
  • How do I know the schedule of your doctors?
    On our website, go to the Find a Doctor page or download our HPD app, then click “Doctor’s Clinic” to check the schedule of doctors at the branch nearest you. However, the doctor’s schedule may change without prior notice, so please call the branch for confirmation.
  • Are your clinics accredited with PhilHealth?
    Sorry, our facility is currently not PhilHealth accredited.
  • How far can you go for Home Service?
    We can serve all areas in Metro Manila and areas near our provincial branches. Visit the Our Locations page to determine the branch nearest you and setup an appointment via Home Service Appointment page.
  • What are HPD's hours of operation?
    Operating Hours can be found under the Branch Details for each location under the Our Locations page.
  • How long does testing typically take before results are available?
    Many tests are completed within 4 hours. Paps, biopsies, and cultures take longer because of the manual nature of the procedures. Additionally, some specialty tests take longer and your physician can tell you if your tests fall into any of these categories.
  • Can I check my imaging test images and results online?
    All readings of imaging results will be uploaded online, but only the image of X-Ray tests can be seen online as of the moment. The images of other imaging tests such as ECG, Ultrasound, and 2D Echo must be picked up at the branch.
  • What Laboratory Packages are available?
    Visit the Diagnostics and Testing page on our website to view all the packages available. Note that availability would also depend on the branches.
  • How to book for a Home Service appointment? When is the earliest schedule?
    You can request for an appointment online by completing the form under the Home Service Appointment page on this website. You may also reach us through the following numbers 8741-7777, 0943-135-1850, and 0917-634-8526. Press “2” and our home service agent will assist you. You may also download our HPD App for free and click “Schedule my home service appointment.” However, this access is only available to patients who can log in to the app.
  • What happens to my sample once I have provided it?
    Your sample will be labeled with your name, date of birth, and one other unique identifier. It will be transported to a laboratory via a courier. Samples are scrutinized for correct patient identification, sample type and volume, and then prepared for testing in the appropriate laboratory department by technicians and/or technologists with specific training for that test type. Results are transmitted electronically to physician and patient portals upon completion.
  • Can we use our Health Maintenance Organization (HMO) card for the services?
    For walk-ins, most of our branches are HMO accredited. On our website, go to the HMO Approval page to have your request approved prior to visiting the branch. For home service, please call our home service hotline at 8741-7777, and press “2” to know which among the accredited HMOs can be served.
  • Can I take my medications before I take my blood tests?
    Please take your medication unless your doctor gives you specific instructions not to do so.
  • Do you offer Magnetic Resonance Imaging (MRI) services?
    We apologize but MRI is currently not available at Hi-Precision Diagnostics.
  • My doctor ordered some blood tests. Can I eat or drink before the test?
    This is dependent upon the type of blood tests ordered. Your physician should tell you if the test(s) require fasting (no eating, drinking, gum chewing, etc.). If you are unsure, please contact your physician or ask our laboratory personnel.
  • Do you offer Computerized Tomography (CT) scan services?
    The CT Scan is only available at our Del Monte Branch. To make an appointment, you may call our corporate hotline at 8863-9999.
  • I’m an existing patient who recently got married and changed my surname since the last time I visited your clinic. Will my current password automatically change to my new surname the next time I have tests done at HPD?
    If you used the same Patient ID (PID) for this transaction and have had previous access to your account, your password will still be your previous password. You can change your password under the Patient Portal after logging in to your account on our website or mobile app.
  • I lost my receipt and I forgot to take note of my PID, what should I do?
    You may contact any of Our Locations or you may send us an email through our website and we will assist you accordingly.
  • How can I check my results online?
    You can access your online results by logging in to our Patient Portal. Your default username is your Patient ID (PID) and your default password is your surname in capital letters. You may change these after logging in the first time.
  • What Complete Blood Tests are available at your branches?
    We have a wide range of laboratory packages that you can choose from for your regular checkup. On our website, go to the Diagnostics and Testing page or call our Customer Service hotline at 8741-7777. Press “1” for inquiries.

Frequently Asked Questions

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